Global Medco is a proud Canadian Medical supplies and equipment provider from coast to coast 

Call Us for all your Medical Supply needs
1-(866)-217-5127

GlobalMedco uses Fedex for most of their shipping needs.

On most GlobalMedco orders, customers will receive a Fedex tracking number by e-mail. However, when an order is drop shipped from the manufacturer's warehouse, an e-mail notification may not be provided.

Fedex only ships to street addresses and will not ship to a PO Box.

Every effort is made to process and ship in-stock items the day the order is received. Orders received after 2:00 P.M. PST time will ship the following business day. For urgent deliveries, please call to confirm shipping.

A back order notification will be sent on any item that is not in stock.

The GlobalMedco web site automatically calculates shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the corrected amount results in a higher shipping fee of over $5.00, you will be contacted for approval prior to shipment.

Many of our products ship factory direct. Some manufacturers require a minimum order and may charge for broken cartons. Some manufacturers will not ship less than a full case lot. Some bulky items may require an additional freight amount above what is shown in our system. In this case you will be notified ASAP. You will also have the option to cancel the order at that time.

Orders drop shipped from the manufacturer's warehouse may experience longer transit times depending on the location of the manufacturer's warehouse.

Expedited shipments such as Fedex Red, Blue, and Orange
GlobalMedco offers expedited shipping for our customers' convenience.

GlobalMedco offers the ability to ship "In Stock" Fedex Red (Next day Air) (Fedex Blue 2nd Day Air) (Fedex Orange 3rd Day Air)

Note: Weekends & Holidays are not considered travel days and Fedex will not deliver on the weekend. If you order on Friday the delivery will be the following work week day.

Expedited orders shipped on Friday: Fedex next day shipped on Friday will be delivered Monday, 2nd day air will be delivered on Tuesday and 3rd day air delivered on Wednesday.

On Fridays only, Fedex next day Saturday delivery might be available in your area, please call our customer service department for more details.

Due to technical or human error, GlobalMedco cannot guarantee the ship day or delivery day on any expedited shipment. We recommend you call and consult with our customer service department to verbally communicate all expedited shipping requirements (866)-217-5127.

Some products ship "Factory Direct." We’ll do everything possible to have the factory ship your order as requested however we cannot guarantee the factory will be able to meet your deadlines. We highly recommend after placing your order online that you call and consult with our customer service department about your delivery requirements.

For Freight Shipments:

When your freight arrives...
Damaged shipments make up less than 1% of our freight deliveries, but accidents can happen. In case of damaged shipment, please follow the instructions below to facilitate repairs or reimbursements on the damaged portion of your order.

• Upon delivery, inspect your product thoroughly; note any damages to packaging or product on the freight bill.
• Any damage not noted on the freight bill may not be covered
• Refuse excessively damaged shipments and call GlobalMedco immediately at (866)-217-5127.
• If not noted on the delivery freight bill, product damage must be reported to GlobalMedco within 10 days of receiving shipment by calling (866)-217-5127.

Return Policy

Our standard return policy for most products is 30 days from the ship date, however GlobalMedco has over 1000 items featured on the website. The return policy for each product may vary. On the product page view the return tab for the return policy related to the product you wish to purchase.

Return Shipping: Customer is responsible for return shipping charges, unless the item is confirmed defective with the manufacturer. If any product is found to be defective, GlobalMedco will promptly exchange and send a return label or Fedex call tag for the return.

RMA (Return Material Authorization): An RMA number is required on all returns. Call GlobalMedco for an RMA number and instructions on how and where to return your order. All returns without an RMA number are subject to our 30 day return policy and may not be honored. If the return is honored, a 25% restock fee will be applied. If the return isn’t honored the item will be returned to the customer at their expense.

Defective Items: All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.

Special Ordered Items: All items that are special ordered are non returnable. This will pertain to items with special color, size or alteration. GlobalMedco will not be held responsible for items ordered with a special color not meeting customer requirement. Color swatches can be provided upon request.

Refused Shipment: All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.

List of Return Requirements:

• All returns must be in original factory packaging and undamaged
• All parts, including manuals and batteries, must be returned
• All packaging must be returned
• Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
• Please send a detailed explanation about your return. Example: "Never used or Open" or "Defective Merchandise"
• Customer is responsible for return shipping
• Ensure your return at the cost of the product in the event your return is lost or damaged
• An RMA number is Required
• When returning your order please write on the outside of the return label your RMA number.

Restock Fee: Most returns do not get charged a restock fee. Some products that are drop shipped from the factory may be subject to a factory restock fee. These fees are determined by the manufacturer at the point of return.

List of Restock Fees

• Returns sent back to GlobalMedco without an RMA number are subject to a 25% restock fee. Please call our toll free number to obtain an RMA number and instructions for your return at (866)-217-5127.
• Factory direct returns are subject to the Manufacturer's restock fee if applicable.
• Refused shipments are subject to a 25% restock fee.